Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fafaskloset.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fafaskloset.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fafaskloset.com.

**Products must be returned within 15 days of receiving your order to be eligible for a refund or store credit.

You are responsible for the shipping fees.

WE UNDERSTAND ITEMS MAY NOT FIT AND YOU MAY NEED A SMALLER OR LARGER SIZE. WE ASK YOU TO MAIL IT BACK ASAP IN ORDER TO RECEIVE YOUR MERCHANDISE CREDIT OR REFUND. 
RETURNS FOR STORE CREDIT OR A REFUND MUST MEET THESE REQUIREMENTS:

Products must be returned within 15 days of receiving your order.

  • Please email us as soon as you realize something is wrong with your item

  • sales@Fafaskloset.com

  • Products must be unworn and unwashed with all tags still attached.

  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route number information (if applicable) are critical to ensuring delivery.

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

  • We no longer do exchanges.

  • With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

  • Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. 

  • Email us for our Return Address. 

  • RETURN PROCESSING TIME
    Upon receipt of your package, your return for store credit or a refund will be processed within 3-4 business days. You will be notified via email once your return has been processed.

Updated 3/3/2023

 

No Exchange on Wigs| Extensions| Lingerie| Swimwear| Bodysuits| Accessories|Books and Final Sale Items

|